Return and Refund Policy

1. Scope & Eligibility

  • We prioritize your satisfaction—please contact us within 15 days of delivery if an issue arises. 
  • Refunds or reprints are approved for defects such as misprints, damage in transit, or incorrect items shipped.
  • We cannot offer refunds for:
  • Change of mind, incorrect design choices, or order mistakes made by customers.
  • Custom-made, personalized, or one-off items.
  • Opened, used, or unsealed items not returned in original condition. 

2. How to Request a Refund or Reprint

  • Contact us within 15 days (or up to 45 days—choose your window) after receipt.
  • Provide your order number, clear photos of the issue, and a description of the defect or error.
  • Include your preferred resolution: a full refund (original payment method) or a reprint/replacement.

3. Approval & Processing

  • Once we confirm eligibility—typically within a few business days—we’ll either:
    • Issue a refund via original payment method (or store credit if preferred), or
    • Process a reprint/replacement, dispatched free of charge.
  • Refunds are typically processed within 7 business days of approval.

4. Non-Refundable Conditions

  • Change-of-mind or accidental orders—even if canceled—are not refundable once production has begun.
  • Refunds are not provided for shipping costs unless the shipment was incorrect or damaged due to our error.

5. Returns & Shipping

  • For approved returns, customers are responsible for safely packaging the item and shipping it back promptly, unless otherwise instructed.
  • Save proof of shipment—refunds will not be processed without confirmation that the returned package was received.

6. Damaged or Incorrect Items

  • Inspect goods immediately upon receipt. Notify us within 48 hours of any damage, defects, or wrong items.
  • Provide photo evidence; we’ll evaluate and issue a refund or replacement as approved.

7. Exceptions & Custom Items

  • Customized items are final sale unless they arrive damaged or defective.
  • Reprints will be considered for issues strictly due to production errors or shipping damage.

Contact our support team:

Email: orders@KranteUSA.com

Phone: 734-421-9292

We’re committed to ensuring your satisfaction—please review your order carefully and reach out promptly if anything isn’t flawless.